We're looking for a Regional Team Leader in Integrated Concept Solutions in north region of Italy to help us boost the company to the next level. We want you to for your tenacity and results oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done.
Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analysing the market to implement new ideas and opportunities.
As an expert professional in your area, you provide leadership and oversight for the successful execution of Sysmex ICS projects.
- As pre-sales Supervisor that focuse on guiding the team, supporting clients, and improving processes.
- As Installation Supervisor, lead technical deployment, ensure smooth installations and communication with stakeholders.
- As after-sales Supervisor, you oversee system configurations, support clients through 'Hotline' services, and collaborate with field teams for updates and issue resolution.
Together, these roles aim to ensure the seamless implementation and ongoing support of Sysmex ICS solutions.
Regional Team Leader in Integrated Concept Solutions (f/m/x)
YOUR RESPONSIBILITIES
Pre-sales supervisor:
Leadership and Coordination:
- Provide leadership and coordination for the pre-sales team, ensuring seamless collaboration with all business areas involved in pre-sales processes, bids, and after-sales activities.
- Oversee and guide team members to ensure the successful implementation of ICS projects.
Support and Training:
- Ensure comprehensive support to all areas of business during the implementation of pre-sales processes, competitions, and post-sales activities.
- Facilitate training sessions for team members to enhance their understanding of ICS solutions and laboratory workflows.
Project Management:
- Take charge of overseeing and executing ICS projects within Sysmex Iberia, ensuring timely and successful completion.
- Collaborate with relevant stakeholders to identify and address any challenges or roadblocks in the pre-sales projects.
Client Interaction:
- Act as a key point of contact for clients during pre-sales activities, providing effective support and addressing any concerns they may have.
- Foster positive client relationships by ensuring a high level of customer satisfaction throughout the pre-sales process.
Process Improvement:
- Identify opportunities for process improvement within the pre-sales domain and implement effective strategies to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams to streamline workflows and optimize pre-sales processes.
Technical Oversight:
- Lead the installation team in the deployment of Sysmex Software solutions and IT hardware.
- Provide technical guidance and expertise to ensure installations are carried out smoothly and according to specifications.
Remote Access Management:
- Oversee the provision of remote access to clients during installations, ensuring a seamless and secure connection.
- Coordinate with the team to address any technical issues that may arise during remote access implementation.
Communication and Coordination:
· Effectively communicate with Field Application Specialists (FAS) to coordinate patient validation and workflow-related activities.
· Establish and maintain online communication channels with the Laboratory Information System (LIS) for efficient coordination.
Quality Assurance:
- Implement and enforce quality assurance measures to monitor and document the configurations of installed systems.
- Collaborate with the team to conduct regular quality checks and address any discrepancies in the installation process.
After-sales supervisor
System Configuration Management:
- Supervise the control and documentation of configurations for installed systems, ensuring accuracy and completeness.
- Implement strategies to maintain an organized and up-to-date record of system configurations.
Customer Support:
- Oversee the 'Hotline' remote service and on-site support activities, ensuring prompt and effective resolution of customer issues.
- Provide guidance to the team on delivering exceptional telephone support to clients.
Collaboration with Field Teams:
- Collaborate with Field Application Specialists (FAS) on workflow updates, validation tasks, and corrective actions.
- Offer IT support to FSE (Field Service Engineers) in addressing corrective actions related to IT.
Software Updates:
- Coordinate with Field Service Engineers (FSE) in the software update process for equipment in the installed base.
- Ensure a smooth and coordinated approach to software updates, minimizing disruptions for clients.
- Implements Sysmex policy regarding internal and external quality processes and standards (OTC & QMS)
YOUR PROFILE
- Degree or equivalent in IT engineering
- Computer skills: SAP (Minerva), MS Office, database, EIPU
- Languages: fluent Italian and English
- Lead technical teams, planning, SOP and P&L management, self-motivation with the ability to work under stressful situations.
- 3-5 years of experience managing technical IT teams in the IVD industry that includes direct customer contact.
WE OFFER
One of our biggest goals as a company is the health and well-being of our employees. And so, we offer the following:
- Mobile working
- Flexible time and work-life-balance
- Ticket restaurant
- Canteen
- Campus training platform for the growth of your knowledge and skills