We're looking for a senior engineer in Integrated Concept Solutions in Italy to help us boost the company to the next level. We want you to for your tenacity and results oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done.
Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analysing the market to implement new ideas and opportunities.
As an expert professional in your area, the main objective is to oversee the seamless implementation and support of Sysmex ICS projects.
· This involves providing comprehensive support throughout pre-sales processes, executing successful ICS projects, ensuring effective support for solutions, overseeing installations, and offering robust after-sales services, including system monitoring, customer support, and collaboration with field teams for updates and corrective actions.
· The goal is to ensure client satisfaction and the optimal functioning of Sysmex ICS solutions across their lifecycle.
Senior engineer in Integrated Concept Solutions (f/m/x)
In this role you will:
Pre-sales:
· Ensure support to all business areas involved in the implementation of pre-sales processes, bids, and after-sales.
· Successfully carry out ICS projects within Sysmex.
· Provide effective support for all offered ICS solutions.
· Understand and participate in the workflow within the laboratory.
Instalation:
· Installation of Sysmex Software solutions.
· Installation of IT hardware.
· Provide remote access to clients during installations.
· Coordinate and communicate with Field Application Specialist (FAS) regarding patient validation and its flow.
· Establish online communication with the LIS (Laboratory Information System).
After-sales:
· Monitor and document the configurations of installed systems.
· Remote 'Hotline' service and on-site.
· Telephone support.
· Collaborate with FAS on workflow updates and validation tasks.
· Collaborate with Field Service engineer (FSE) on corrective actions, offering IT support.
· Coordinate with FSE in the software update of installed equipment.
Job requirements
· University degree or equivalent in IT engineering.
· Advanced certificate in electronics/IT and/or equivalent industry experience
· Technical knowledge of electronic/IT equipment (preferably IVD)
· Knowledge as a user of PC tools and software applications
· Languages: fluent Italian and English
General professional experience:
· Knowledge of electronic and IT equipment
· Compliance with SOP's and WI's
· Self-motivation with the ability to work under stressful situations
Professional experience for the position:
· 3-5 years of experience managing technical teams in the IVD industry including direct customer contact
What's in it for you?
One of our biggest goals as a company is the health and well-being of our employees.
And so, we offer the following:
· Mobile working
· Flexible time and work-life-balance
· Ticket restaurant
· Canteen
· Campus training platform for the growth of your knowledge and skills
And so, we offer the following:
· Mobile working
· Flexible time and work-life-balance
· Ticket restaurant
· Canteen
· Campus training platform for the growth of your knowledge and skills