We're looking for two supply chain agents for our operations department to help us boost the company to the next level. We want you to for your tenacity and results oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done.
Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analysing the market to implement new ideas and opportunities.
As an expert professional in your area, you are responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, resolve customer complaints, answering customers’ questions by different communication channel as phone or e-mail, and managing order releases.
· This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods.
· Will help to drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service across the designated area.
· This role is the connection between Supply Chain structure with our customers, so it is key to have a proactivity attitude to create the customer loyalty and contribute to the organization’s success.
· This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods.
· Will help to drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service across the designated area.
· This role is the connection between Supply Chain structure with our customers, so it is key to have a proactivity attitude to create the customer loyalty and contribute to the organization’s success.
Supply Chain Agent (f/m/x)
In this role you will:
Key accountabilities administer day-to-day activities of customer order
Management:
· Oversee customer orders, including order entry, order status, document creation, outbound, stock allocation, order release, shipment tracking and delivery
· Regularly update customers, suppliers and internal stakeholders on order status and any issues.
· Handle customer inquiries, process returns, and resolve customer issues promptly.
· Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
· Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
Display a customer-centric attitude and maintain strong customer relationships, specifically:
· Monitor and improve customer feedback systems.
· Understand customer expectations and translate the voice of the customer for internal stakeholders.
· Update and maintain presentations used in customer reviews.
· Identify and implement ways to better meet customer needs and provide superior customer service.
Drive continuous improvement in customer fulfillment systems and processes:
· Uphold quality, safety and compliance standards as the Model adherence to quality, compliance and/or safety requirements.
· Report any quality, safety or compliance incidents to the appropriate individuals and take immediate corrective action.
Management:
· Oversee customer orders, including order entry, order status, document creation, outbound, stock allocation, order release, shipment tracking and delivery
· Regularly update customers, suppliers and internal stakeholders on order status and any issues.
· Handle customer inquiries, process returns, and resolve customer issues promptly.
· Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
· Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
Display a customer-centric attitude and maintain strong customer relationships, specifically:
· Monitor and improve customer feedback systems.
· Understand customer expectations and translate the voice of the customer for internal stakeholders.
· Update and maintain presentations used in customer reviews.
· Identify and implement ways to better meet customer needs and provide superior customer service.
Drive continuous improvement in customer fulfillment systems and processes:
· Uphold quality, safety and compliance standards as the Model adherence to quality, compliance and/or safety requirements.
· Report any quality, safety or compliance incidents to the appropriate individuals and take immediate corrective action.
Networking/Key relationships
· This role requires frequent interaction with the members of the Supply Chain Agent and communicates regularly with sales, external logistics partners, accounts receivable and planning to resolve issues and ensure that customer expectations are met. Externally, this role communicates regularly with customers to communicate service updates.
· This role requires frequent interaction with the members of the Supply Chain Agent and communicates regularly with sales, external logistics partners, accounts receivable and planning to resolve issues and ensure that customer expectations are met. Externally, this role communicates regularly with customers to communicate service updates.
Job requirements
· High school degree, desirable a bachelor’s degree, preferably in supply chain management logistics, business administration, engineering or a related field.
· Knowledge of master data and table files a plus
· Advanced skills with Microsoft Office. Strong ERP (SAP) and CRM experience preferred.
· Knowledge of master data and table files a plus
· Advanced skills with Microsoft Office. Strong ERP (SAP) and CRM experience preferred.
· Languages: fluent Italian and English
General professional experience:
· Highly recommendable some sort of commercial/selling experience
· Highly recommendable some sort of commercial/selling experience
Professional experience for the position
· 2-3 years experience in supply chain, logistics or a related function and at least one year of customer service experience.
· 2-3 years experience in supply chain, logistics or a related function and at least one year of customer service experience.
What's in it for you?
One of our biggest goals as a company is the health and well-being of our employees.
And so, we offer the following:
· Mobile working
· Flexible time and work-life-balance
· Ticket restaurant
· Canteen
· Campus training platform for the growth of your knowledge and skills
And so, we offer the following:
· Mobile working
· Flexible time and work-life-balance
· Ticket restaurant
· Canteen
· Campus training platform for the growth of your knowledge and skills